EN
Edmara N

1 reviews | Active since Jan 2017

26 Jan 2017, 18:36

Goods delivered without being ordered

<p>t I did not order those things. I spoke to a guy by the name of Khanya/Khaya in the accounts department (the number is ********** , option 2). He flatly refused to go back and listen to the recordings and told me I should have returned them within 14days. I explained to him that I don't know how the lady got my details since I don't even know my ID number off by heart and I never placed an order. He then dropped the call on me without any assistance. I am very appalled at the services they offer and it seems like they are ****** if they gather all your information without your knowledge and refuse to go back to the so-called recordings when you tell them to. Please can yoy assist me as these goods are still at my house untouched. </p>

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Replies (1)
Homechoice
Homechoice's reply27 Jan 2017, 14:38
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards

Best regards,