1 reviews | Active since Jun 2020
Good Morning I placed an order with homechoice last month on the 23rd ,the oder was for Kaizo mink blankets 3 piece which was R2299 cash, I made the payment of R2550 because there was delivery fee included. On the 1st of this month I received an sms sayi
Good Morning I placed an order with homechoice last month on the 23rd ,the oder was for Kaizo mink blankets 3 piece which was R2299 cash, I made the payment of R2550 because there was delivery fee included. On the 1st of this month I received an sms saying my parcel was dispatched and I should be ready for it to be delivered, I was called by 2 agents from homechoice on the same day I received that sms and they said they were checking if I have received the sms and they promised that they will keep on calling to check if I have received my parcel and that it will take 7 to 14 working days for the parcel to be delivered, but they only called once and the estimated time for my parcel to be delivered has passed. I call them almost everyday and I get different stories everyday, they bother to call and notify me on what’s delaying my parcel to be delivered, now the story that I get is that the parcel is with their courier fast n furious and they were notified that fast and furious is short staffed but I wasn’t notified as a customer. And I was also advised to call fast and furious to check on the parcel myself but I didn’t do business with fast and furious. So now I’m wondering if I will ever get my parcel or I was **********!! I’m not happy with their service at all.
We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
