ZB
Zureena B
1 reviews | Active since Dec 2019
08 Oct 2025, 12:40
Good Company but their Direct Marketing is a nightmare
Homechoice has been around for many years and has always been a trusted company. I think they offer a great service to South African's. Their quality of products is good compared to their pricing.
However I am faced with a problem, Direct marketing. When I bought the product 3 years ago I may have ticked that I may be marketed. I really thought it would be emails or sms's. Since then I got atleast 5 calls a day every day. I have asked them to please stop calling as I am in the middle of work most days or driving. It continued for 3 years. I blocked every number in order to stop this marketing. I am so despondent to even answer my phone as it's usually just someone from HomeChoice
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Homechoice's replyOfficial
08 Oct 2025, 12:45Hi Zureena,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Homechoice's reply08 Oct 2025, 12:45
Official
Hi Zureena,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team