Given up...

I had a gift delivered to my Mom for Mother's Day (May month). Thereafter I received a call to ask when I am going to make a payment, and by that time I had made the payment two days ago. So then the lovely lady suggested I change my Delivery Address and I sent the requested paperwork. After that I received confirmation that the documents were received but incorrect (which is strange as I sent this combination before and all was in order). I resent all and more, and I whatsapp'ed (and called and sent two more emails), and to this day have not heard a word. I wanted to go order something this morning, but sadly, on the online Dashboard, my address is still not corrected.

I understand that we are all busy people, I understand that people are **********, I understand...I, however, have not missed a payment, have not been rude over the phone, have not had any bad experiences... I just need help, PLEASE...