rD
rowena D
1 reviews | Active since Jun 2014
19 Aug 2015, 11:17
Getting harrassed after payment was paid
I took a product from homechoice and changed banking details but didn't have Th time to update it. I was harassed non stop for the missed debits. consults tried calling when i answer they either extremely rude or do not speak at it and i refuse to pay for that interest.<br> <br> I paid homechoice R386 which was the final payment and now they want +R400 which i will NOT be paying. my account has been handed over to VVM. I paid the money directly to Homechoice via easy pay but am still being harassed from VVM via sms.
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Homechoice's replyOfficial
19 Aug 2015, 12:16Hello davidsrowena6,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply19 Aug 2015, 12:16
Official
Hello davidsrowena6,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team