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Sylvia P

1 reviews | Active since Nov 2014

17 Dec 2021, 12:58

Gave you benefits of doubt HOME CHOICE you failed dismally

Bought a 2 couch and a 3seater couch on 4th of December. On Wednesday the 15th the courier came with a stove here with my name on and the description said 2 seater couch but it was a STOVE. I did not order a stove! I called in that same moment and spoke to Kholo she asked me for the delivery note nr, why must I give details whereas the driver is sitting with it. I sent an email no reply. Yesterday I spoke to another lady she said delivery closed at 1pm she wil escalate it to delivery Dpt via email. No response. This morning I spoke to Stephanie phone went dead no return call. Made a sale of R17000 no customer service. Can I have my money please since I cannot get my couchesd. I saw beautiful couches at Decofurn... Decofurns customer service and delivery is excellent. This week I ordered goods twice and delivery was done in 2 days My daughter really looked forward to having it.

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Replies (2)
Homechoice
Homechoice's reply17 Dec 2021, 14:03
Official
Hi Sylvia.

We’re very sorry to hear about the poor service you experienced. 

Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

We  will be in contact with you shortly to assist in resolving the issue.

Thank you. 
Homechoice
SP
Sylvia P's update23 Dec 2021, 15:00
Reviewer Update
Today I called in to ask about my refund. I spoke to Boniswa and boy did she have a stinking attitude requesting proof of purchase and bank statements and she said it would take 2 days to process the email and 3 working day to process the refund. Why didn't the lady I spoke to last week and Why did Leanne not communicated this to me when I spoke to her. I want to order another couch somewhere else and I need my money please, asap, I have been waiting since last week. FNB Cheque acc *** Sylvia Pienaar nee Mc Kuchane