ES
Elvina S

1 reviews | Active since Jul 2016

26 Jul 2016, 08:52

Gatvol

<p>It is with much frustration that I am typing this review. </p> <p>Homechoice has been harassing me for weeks now I have been called 3 times a day and I need to tell the same story over and over and honestly I am really really tired of doing this. I did an application on the internet for a dinner set after doing so I received an sms from Homechoice stating there is certain documents that I need to forward to them. I thought to myself well I am not longer interested and therefor ignored the sms thinking the application will not go any further due to me not submitting any documents. To my surprise a few days later I received an sms stating my delivery is ready. When I got home 2 dinner sets was delivered to my home. I called in the following to confirm as to why the stuff was delivered without me sending in confirmation documents and 2 dinner sets instead of 1. I was advised to send back the goods at my own cost. I was not very happy with that statement and I have queried it for weeks as I was not willing to spend my own money as no called me to confirm the order. I then spoke to a team leader named Rochelle Frans who managed to arrange for a pick up this is after weeks of going back forward. Then after the pick up I received a call from the collections department telling me that my account is in arrears I gave the parcel number but yet after that I am still called on a daily basis 3 times a day. I spoke to another team leader Melissa Davis who said she will take my account of the dialler queue and that did not happen because today I received a call yet again. I am really angry and this is turning me into a person that I am not shouting and screaming at people calling from Homechoice.</p>

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Replies (1)
Homechoice
Homechoice's reply26 Jul 2016, 14:59
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team