Garbage Customer Service

I ordered a 2 piece luggage set from home choice at R1299.00 on 28-10-2017 and received the order way after expected date, in April 2018 I used the trolley case for the 1st time and the handle got stuck, I was advised to return it for replacement or refund depending on the fault, no communication was made with me and Everytime I called I was taken from pillar to post till September 2018 where I started talking to a LeeAnne via email and she too deserted my case and was sent from pillar to post again till November 2019 where I was finally told I would be reimbursed R250 for a R1300 bag. How does this even make sense?