Furious - blacklisted due to imcompetentcy
<p>I contacted Homechoice in June 2017, regarding a *****ent account being opened under my name. Today when I checked up on my credit rating I have now been listed as a bad payer due to Homechoice listing me for an account I have not used or opened, and it has been reported as *****lent. I am furious that my clean record has now been tarnished by a company that I will never ever use or recommend. Please ensure that this is rectified immediately and that my name is cleared with Transunion.</p>
Dear Sir/Madam
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Dear Sir/Madam
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Pathetic, this is your standard response. I have called you numerious times and explained exactly what needs to be done to rectify this situation. Any reputable company would have resolved this issue the first time it was highlighted to yourselves. I trust that this will be resolved immediatley.
Pathetic, this is your standard response. I have called you numerious times and explained exactly what needs to be done to rectify this situation. Any reputable company would have resolved this issue the first time it was highlighted to yourselves. I trust that this will be resolved immediatley.
still no response from this pathetic company and I am still listed on Transunion. Resolve this issue immediately.
still no response from this pathetic company and I am still listed on Transunion. Resolve this issue immediately.