Full refund

On the 5th August 2022 i placed an order with homechoice. I paid cash. When i call homechoice, the consultant do not give me a clear answer of when will i receive the order. No one seem to locate where is the order, i am just told it is in Pretoria and where exactly in Pretoria is? Since well i know that Homechoice use a courier to deliver the parcel, why does it take so long to be delivered. They cannot even locate the courier that should deliver the parcel. Will you kindly pay bag the full refund of the money i paid for the parcel. Check your emails as i have already send all the document needed. Thank you James