OE
Odette E
1 reviews | Active since Jan 2017
31 Mar 2017, 17:00
Frustration overload
<p>Ordered online and made an eft payment same day. Forwarded proof of payment 4 times and requested update on order. No feedback..online status states awaiting payment..call centre is useless ..i want my order or a full refund like yesterday!</p>
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Replies (1)
Homechoice's replyOfficial
01 Apr 2017, 12:04Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Homechoice's reply01 Apr 2017, 12:04
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,