Frustrating and Disappointing Service

I bought some products on credit from Home choice and we agreed on a R400 stop order monthly until I finish paying my debt. I don't mind paying R400, because that is what I can afford. However they call and SMS me constantly requesting that I pay even though I have given them the go-ahead to deduct from my account. In September 2019 they failed to deduct and still have the nerve to say I didn't pay. They are now threatening legal action. On Tuesday, the 1st of October 2019 I called them requesting my Easypay details so I can try to pay manually, but the lady handling my claim failed to send the details as promised.

I'm sick and tired of their pestering. I will never buy with credit from them again! Their products are quality but their service is frustrating and disappointing.