1 reviews | Active since Nov 2024
Frustrating and Disappointing
Homechoice Customer services are Terrible
I Booked my Stove in for repairs however when I call it for Feedback one first said I should wait for a call ,I called again suddenly my pickup shows cancelled but a Courier Driver from Home choice picked up my stove,The Driver showed me my Details on the Page that He came with, didn't give me a pick up Note said his name is Thulani from Homechoice and He stays in Palm ridge took the stove but now Repairs do not know where my stove is saying it shows pick up cancelled i gave them all the details and they said they will come back to me,i spoke to the following people Makholu,unathi on the 29th Oct Sameka I started sending emails to enquiries Nomthandazo rep**** them Disappeared,Elise veldsman then took over and Disappeared,Natasha hardict Also Disappeared n I'm still stoveless
Yesterday 22 November I spoke to moshika and she couldn't find Any of those people even making a Note to investigate my case so they all made me repeat myself while they knew they were Not going to Help me
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team