Frustrated customer

I purchased 21piece bedroom set in September 2018 and paid cash. I received my order in 2 parts on the 4 October 2018 and 6 October 2018 consecutively. About a week after that I realised that the stitch on the comforter was opening. I called Homechoice and spoke to Nxolo Manini(ref ********** 38) who asked me to send it back. During this conversation he stated that I should only return the comforter and not the entire set which I did via the post office at my own costs. I made approximately 20 calls following up on this and each time speaking to a different consult telling me different news. Eventually i spoke to a teamlealeader Livinia who appologised for her staff not knowing the correct process. She advised that i should give it a further 21days. Although unhappy i waited but still no communication after the 21 days. I called and left message for Livina to call and still no communication. I eventually spoke to a teamleader Theo Pea**** who gave me to reference number to return the entire order and gave me a diect number call him witb any further issues. I was asked to send the invoices a deposit slip as well. They evently collected my order on the 13th February. I called 20th February and was told the I the have not received the items yet as it is still at the warehouse. I have made many calls and spoken to another team leader Unati who still could not hep. Eventually Livonia calls to say that the item is still at the warehouse with there independent courier who will only send the items when the the container is full. This could take months and I am supposed to wait. On the 25th February , Livinia advised the the warehouse has authorised the credit however their finance depart need proof of payment. Bearing in mind that all this was collected by homechoice. The now won t do my refund until I get proof of payment which was a cash deposit at standard bank. Please help as I really have had a run around with *********** people and a business who has a pathetic process. I just want my refund done. The company has absolutely no customer service and staff that are not training appropriately. My mistake is purchasing from them.