1 reviews | Active since Apr 2025
Frustrated client who needs account sorted
I am so frustrated when it comes to Homechoice. I am a customer since 2023 and it is just a battle. Last year I was called from collections department even though I had not purchased anything than I was advised that I have the same account number as another customer. Surely this should have been fixed? Now again I see I am billed for something and when I request statements I don't receive it. I cannot get a hold of customer service since yesterday morning. Sales department have called me and collections and when I explain my problem they cannot assist but only escalate. Up until now I have not received assistance. I am now stressed because I have now ordered a bed and that monthly bill will be calculated incorrectly because already I am being billed for something ai never purchased. Homechoice please can you just contact me and sort my account out. Please
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Homechoice Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Homechoice Team