1 reviews | Active since Jan 2019
FRUSTRATED CLIENT
I made a payment arrangement with Homechoice for my outstanding balance in July 2025. My account was said to have been handed over to STRAUSS ATTORNEYS and I have been paying diligently.
Now in November I am sent messages that my account has been now handed over to NIMBLE. I don’t even know why my account keeps moving and incurring charges!
Nevertheless, NIMBLE phones me to set up a debit order but now STRAUSS is still debiting my account. When I query with STRAUSS they say the account is with NIMBLE BUT I STILL HAVE TO PAY TO THEM! I phone Homechoice and the lady I spoke to lacked telephone etiquette and ended closing the phone on me.
I am stopping paying this account until someone who is in charge can make sense and make amend for this irritation of a matter 😡😒
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team