Frustrated and Angry with Poor service

So frustrated with Homechoice at this point. After waiting 3 weeks to collect their broken microwave they said I could place an order for another microwave I do that. The lady that helped couldnt tell me about installments and said someone will call me..No one called I have called them and still they cannot give me answers.Leeanne who called me when I was fuming because they didnt fetch my microwave hasnt called me, not even a courtesy call..Leeanne I dont want the microwave I want my money. Frustrated and angry with this poor service.