SK
Shadrack K
1 reviews | Active since Jun 2022
12 Jun 2024, 16:10
Frustrated about DPD Laser & HomeChoice
I recently bought an item at HomeChoice,that was on the 27th of May 2024,it was supposed to be delivered on the 6th of this month by the courier company called DPD Laser. Apparently the driver working for that courier company was unable to locate my physical address and he couldn't find me on my cellphone and my parcel was sent back to HomeChoice in Cape Town,and by the was I reside in Rustenburg NW. I tried to communicate with both companies to find a solution but I was sent on a wild goose chase.Now my parcel is sitting in HomeChoice warehouse and there is no communication.
Helpful (0)
Replies (3)0
Replies (3)
Homechoice's replyOfficial
12 Jun 2024, 16:15Hi Shadrack,
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Homechoice's reply12 Jun 2024, 16:15
Official
Hi Shadrack,
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
SK
Shadrack K's updateReviewer Update
13 Jun 2024, 08:20Hi HomeChoice Team
I'll like to know how long will your investigation take for this case to be resolved,and am I ever going to get my order or a refund.
Can you please be clear on this matter.
I'll like to know how long will your investigation take for this case to be resolved,and am I ever going to get my order or a refund.
Can you please be clear on this matter.
SK
Shadrack K's update13 Jun 2024, 08:20
Reviewer Update
Hi HomeChoice Team
I'll like to know how long will your investigation take for this case to be resolved,and am I ever going to get my order or a refund.
Can you please be clear on this matter.
I'll like to know how long will your investigation take for this case to be resolved,and am I ever going to get my order or a refund.
Can you please be clear on this matter.
SK
Shadrack K's updateReviewer Update
13 Jun 2024, 10:52I guess I should have checked the business reviews before buying anything from HomeChoice,it has become a very bad company in all areas,non of its departments is better.The reviews say a lot.It looks like company is dealing with an influx of complains and I DO NOT expect much from them. There are a lot of RED flags in how the business is operated.
All I need is my order or my money back.
All I need is my order or my money back.
SK
Shadrack K's update13 Jun 2024, 10:52
Reviewer Update
I guess I should have checked the business reviews before buying anything from HomeChoice,it has become a very bad company in all areas,non of its departments is better.The reviews say a lot.It looks like company is dealing with an influx of complains and I DO NOT expect much from them. There are a lot of RED flags in how the business is operated.
All I need is my order or my money back.
All I need is my order or my money back.