Frustrated

Frustrated with home choice , in May i ordered cellphone which was approved but got lost in transit,i went to EL showroom to collect it as per the message received however when i got there ,they never received the phone .Then ,Thando the BM logged the query requesting the sale to be cancelled, instead in August i was billed for the lost item and the instalment has increased fron R392 to R700 plus .

I have sent numerous emails and made calls but still nothing has been done.I have been charged interest and every day im called for non payment and i tell them that please sort this matter .

Please help me i dont know where to report this *********** company who has rude call centre agents who just ask me.when am i paying them without following the call centre procedures of telling.that the call is.registered etc.