1 reviews | Active since Nov 2017
frustrasted and annoyed
where do I start. firstly Homechoice needs to employ competent people to work in their customer services department. I have never dealt with a company who doesn't try and rectify what was their mistake in the first place. I placed on order online on the 2nd November for Joy 6 piece Comforter set (order ********** 6) ....which was intended to be for a wedding on Saturday. The order was delivered yesterday morning 8th November and imagine my disappointment when I opened the box and I realised they sent me the wrong damn order!!!!!! sent me the same damn comforter set x 2 ......when it should be 2 different sets as per their website. So I phoned as soon as I get to work and I get told that I have to bring it in because they don't collect incorrect order that was THEIR DAMN MISTAKE or post it back to them AT MY OWN EXPENSE which will be refunded to me in the next 2 weeks !!! REALLY WOMAN.......FIRSTLY.....ITS NOT MY FAULT YOUR DESPATCH DEPARTMENT SENT ME THE ORDER INCORRECTLY!!! So why do I have to inconvenience myself .....use my damn petrol and time to come in to return something that was sent to me incorrectly!! I however decided I needed to have this exchanged or return it for the correct items ......so off I go to wynberg to be told by the damn person that he can only return and credit the whole order for me and if I want I can place the order again today!!!! so when do I get the correct order when the wedding is on Saturday??? THANKS HOMECHOICE FOR PUTTING ME IN ****!!! they have no customer service finesse and they definitely don't take any responsibility for their mistakes. I am so gatvol.
Good Day Adeelah
We acknowledge your posting, and would like to apologise for the inconvenience. Be assured that your posting is receiving urgent attention.
One of our staff members will be in contact with you shortly.
Regards
Sandisiwe
Customer Support
Good Day Adeelah
We acknowledge your posting, and would like to apologise for the inconvenience. Be assured that your posting is receiving urgent attention.
One of our staff members will be in contact with you shortly.
Regards
Sandisiwe
Customer Support
