Frudulent activities and poor customer service

They are threatening to hand over my mother for an account she never opened and goods she never received. She pleaded with their accounts department to investigate the matter and even got an affidavit from the police however all she is getting is threats from Home choice that they are going to black list her.. see below mail to their accounts department, 1. I have placed an order with your consultant known as Lindiwe, I did not open an account. 2. I have received my first order and paid the full amount, because that was not a monthly instalment 3. I then placed the 2nd order consisting of 16 pieces bedding set 4. I did not received all the items but only 5 pieces without any notification. 5. I send an SMS “RETURN” on the 05 March 2016 6. The response from Home Choice reads” Thank you for your SMS to Home Choice. If you have not have been contacted we will call within 24hours to process your order. Please have your ID number handy. 7. Up until this day your company has not responded 8. After 9 month I am getting is notification that I owe you and what I do not know 9. See attached proof of the staff I bout from you not on account and proof of payments that was done not a month later after the purchase and tell me why must I be charged like a person buying on account mean while your consultant did not explain to me that you will be charging more and for what I do not know 10. I do not have and extra R1 997.90 dated 11/12/2015 AND R1355.845 dated 02/12/2015 PLUS R1248.28 dated R 31/01/2016 (different amounts every time) 11. That is also including R60 000.00 that I do not know anything about. After all the mess above I still get call from your office notifying me of a delivery that I do not know and all of a sudden I receive a statement or R6 000 that I handed over to Lindiwe to inquire and she still did not come bank to me.