FRIDGE NOT FREEZING FOOD

I think I have had close to no joy with Homechoice, this is my 3rd if not 4th time I am on here venting about product issues. However, before venting about my product - let's speak about the customer service. The online shopping experience for Homechoice is quick and pleasant, the issue arises from basically aftersales: With honestly a large number of customer service agents who are not proficient enough in the English language, and those that speak it only a handful of them are fluent. Moreover, the lack of customer service agents' enthusiasm to assist makes the experience a very unpleasant one.

The online purchasing website is not equipped with giving me a statement of my account on-demand, meaning; I cannot track my spending and payables. I will, unfortunately, have to wait another month before receiving my statement, as another department is responsible for that.

MY CURRENT COMPLAINT: I bought a Hisense fridge last month, and I initially thought that the fridge would honestly take some time to freeze certain things because it's new. It is now August, things in the fridge are cool, cold rather but the bottom freezer stuff remains in a semi-frozen position, meaning - food will spoil quicker because of its incapability to freeze. As a result of this, I am requesting that the fridge be collected, I have made payment for the initial month that was due in July, but would most likely be okay with the fridge being collected - credited, and then kindly closing my Homechoice account.

Should the fridge be not collected, I am publically letting you know that I will not be paying for the account, it will be overdue and in areas. I will send a screenshot of this to the credit bureau so it does not affect my credit standing.

ONCE COLLECTED, CREDIT MY ACCOUNT AND CLOSE MY ACCOUNT!!!!!

ACCOUNT NUMBER: ***