Free sheet set

On 30 November 2015 I received a email buy a Quilt 3 piece set and receive a 5piece sheet set free I received my received my order early December however the sheet set was not included I phone the call center no the lady promised me the set is on the way I waited on the 18 January 2016 I phone again this lady again promised me its on its way then I received a call from Home choice asking if am interested in buying and I told this guy that I cannot place an order if I have something outstanding from a previous order, he then logged a call saying the people I spoke to before did not make notes, I then got a call from a lady 2days after saying they acknowledge they owe me a sheeting set however its on its way. I am still waiting its almost a month, since I never received another update on this matter. Should I call Homechoice again and check every week???