1 reviews | Active since Sept 2015
Free gift not received
Last week I ordered Jennifer 4 piece luggage set which was advertised on their Sept catalogue as Buy 1 and get 1Free Jennifer 4 piece brown luggage set .Luggage set was delivered without FREE gift ,I called them on Monday the 21.09.2015 and I was told to wait for 48hours .I followed up on Friday the 25.09.2015 another person told me to wait for deliver within 2 weeks ,same day in the afternoon I received a call from Homechoice telling me that I shall not received the gift as there's are out of stock ,so I asked her why did they not state that in they advert so she me you can see it when you order online .I feel that Homechoice is fooling the people with their false advert.It was my first time I ordered something from them and it is the last time because of their bad service.
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
