Free Gift charges

Good Morning,

I have been supporting Homechoice since 2016 and buy something almost every month and never skip a payment on my account. This morning im a little irritated!!!!

I bought a Phillips steamer from Homechoice and on the first time using it, it was not working. Together with the steamer was three jerseys I also ordered and a free gift _ red beanie and gloves set x3. On returning I didnt put the beanie and gloves in the box because I did not even think about that.

I phoned customer service for a return reference number on which the agent also did not advise me to return one or all three gifts?????? This is where im irritated because im a customer service manager and its the duty of the agent to explain to the client that goods need to be send back or else I will be charged. This morning I receive a sms stating that must pay R173 for the gift not being returned. I cannot believe this is even such a big deal because I will in any case not want to be seen dead in that beanie!!!!!!

I will really strongly considder buying from you again in future if this is the thank you I receive for b eing a loyal customer.

Regards Thea Strydom