Fraustarted customer

My account with Homechoice was paid up in 2016 but till today it remains opne and active with a balance of R36.00 . I've been trying to contact their customer service but they either leave the phone hanging with no one to speak to or they hangup. the last lady I spoke to today (the only person that answered her phone) she told me Homechoice doesn't close accounts they leave them open and active. How is that possible when they don't even update my credit profile. my credit profile shows that I still owe R36.00 and im arrears. Please I need someone to help with closing this account and update my credit profile - remove this account from my credit profile. how do you expect me to do business with you again if you are damaging our credit profiles like this.