**********s account at Homechoice

I dont understand why Homechoice let ********** open ********** accounts using other people's identity,is it really hard for homechoice to make sure they are dealing with the owner of the identity or not? Something doesnt add up cause many people are victims of ********** accounts from Homechoice including me. A ********** account was opened on my name in the 31st July 2020,i lodged a complaint with Homechoice a month later after the deducted more than R500 from my account, I was asked to submit affidavit,certified copy of my ID and proof of residence,something they always fail to ask those ********** to submit before they can approve me. So frustrating. I did sent them all the documents they asked me to send and they said they will investigate within 90 days. how do you investigate a ***** for 3 months? ***********. Anyway 3 months has passed and I havent heard from them and the ********** account is on my name,I sent them an email today and hopefully they will reply in a positive manner otherwise im reporting them to creditombud because this is ruining my credit record,my credit score keeps going down because of this account. I hope Homechoice can be cancelled.