**********ly happening and nothing is being done

A debit order went off my account last year August 2020 of R858. I did a reversal of the amount with my fnb bank. An email was sent to the complaint department of HomeChoice advising them that I have never had an account with homechoice I don't know how it works for some and I personally have never signed a contract or purchase anything from home the Lady at the complain requested I do an affidavit confirming that I have no account with HomeChoice. I than went to the police station I did an affidavit confirming I have never in my life had an account with HomeChoice. I was told my query will take 90 days to resolve. I emailed a certified copy of my ID and a affidavit stating that I have never had an account till today I am send from this department to another my query is not resolved. I even emailed the ***** department till today I have no reply Lee Ann was assisting but my query is not resolved because she is referring me to a department that has not helped till today I need to be removed and I have no dealing with choice why do companies want to de***** people.Please assist I don't want to be listed by a company which I never had a contract Regards Nombuso Mkwebane