JN
Jamie N

1 reviews | Active since Aug 2015

22 Aug 2015, 22:18

********** transaction with my identity number

I never purchased anything from homechoice yet since July I get phone calls demanding payment. I'm being called by another name: Hlali Moji, whom I don't know.I was even called by Norman Bisset, a debt collector. <br> I continuously explained that I'm the mentioned person. I even went to the police and got an affidavit, a certified copy of my I'd, which I submitted to Homechoice to proof that I'm not the mentioned person. I also sent 6 signatures to proof that I didn't sign any contract with Homechoice. I received an email response from Homechoice promising that they will investigate the matter and get back to me within 30days. To date I have not received any feedback and when I followed up on the matter I learned that the account was handed over to a debt collector. Homechoice refuse to investigate the matter further. Now I'm but being punished with a bad credit record. I am feeling helpless because nobody is willing to assist me. In my opinion Homechoice made a mistake by accepting a ********** id and want me to pay for their mistake. If I purchased anything from anyone I will pay but Homechoice refuse to give me the proof that I purchased anything from them.

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Replies (1)
Homechoice
Homechoice's reply25 Aug 2015, 09:55
Official
Hello JamieNoemdo,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team