********** transaction in my name - no response!

Hi, in Dec 2020 I noticed a negative rating on my credit score from Homechoice. I have never been onto your website or purchased anything. I immediately logged a call with your call centre and was told that the loss department will contact me within 90 days.

Those 90 days are now up and no one has contacted me. Instead I have been contacted by a debt collector! This is completely unacceptable as the balance in my name is ********** and is impacting my credit score. This needs to be rectified as a matter of urgency or I will be forced to take legal action myself.