********** transaction

Hi, I have a home choice account which I use to buy bedding from time to time online . I December I decided ti buy bedding and monthly installment came totalled R370. Early Jan I get an SMS notification confirming a purchase of 3 SMEG appliances, I immediately called home choice explaining the SMS I just received and requested that they cancel as it's definitely fradulend, the consultant confirmed that she reported it to be ********** and assuring me that It will be canceled, 2 days later I get another notification that the order is out for delivery, I calls the again, they now say they requested the courier company to return the items. Then a 3rd SMS that order has been delivered😡this was definitely ********** as it was being delved elsewhere under my name.

I keep calling the ***** department with no luck my I keep getting SMSes that I must pay for SMEG that I don't even own. This is very concerning as it is affecting my credit score.

What must one do now? This is emotionally draining.