1 reviews | Active since Apr 2011
********** purchase
I ordered a headboard last year and I’m still paying for it & randomly Friday I received an sma saying that I’ve changed my contact details if I didn’t so that I must call immediately but I couldn’t call because I was in a middle of a wedding. Saturday I tried to call after 1 & they were closed, Sunday I emailed Zandile Mcinga at Homechoice notifying her about the sms. Today (28/02/2022) I get a call from Homechoice asking me when Am I going to start paying for my JVC that I ordered cash & told them that I never ordered an JVC. They also mentioned a toaster and bunch of other things. So I hung up as this lady was not customer I called customer care myself & they said the items have not been delivered but they cancel the order. Im upset that they approved an order without authenticate & Ive never moved or changed my address and suddenly I live in Hillbrow. Don’t ever order from Homechoice clearly they don’t train their consultants don’t review or authenticate thoroughly.!!!!! I’ve worked very hard to build my credit score for Homechoice to ruin it my authorising ********** sales just for sake of making money..
We will be in contact with you to assist in resolving the issue.
Homechoice
We will be in contact with you to assist in resolving the issue.
Homechoice
After you called I have not received any communication from your team regarding this matter. The only call's that Im getting are from your unhelpful consultants following up on an order I never made. I even got an sms saying I’m going to be debited & a few minutes ago I got a call from the delivery department and when I explain to him that I didn’t order & I got upset I heard people laughing at the back.. Another consultant confirmed that it take 30days for a ***** dispute to be a resolved but you never mentioned the turn around time.. My question is; why is there no notice or flag on my account? I can’t even log in online to check what exactly is going or what was ordered cause Im blocked or my details have been removed..
Can I kindly get a follow up as Im scared that I’m held liable for things that I never ordered.
After you called I have not received any communication from your team regarding this matter. The only call's that Im getting are from your unhelpful consultants following up on an order I never made. I even got an sms saying I’m going to be debited & a few minutes ago I got a call from the delivery department and when I explain to him that I didn’t order & I got upset I heard people laughing at the back.. Another consultant confirmed that it take 30days for a ***** dispute to be a resolved but you never mentioned the turn around time.. My question is; why is there no notice or flag on my account? I can’t even log in online to check what exactly is going or what was ordered cause Im blocked or my details have been removed..
Can I kindly get a follow up as Im scared that I’m held liable for things that I never ordered.
