********** purchase

I had a ********** purchases made on my HomeChoice account. The investigation was concluded on the 6th December 2018. I was advised that all ********** purchases will be written off and the Credit Bureaus were notified to update the payment profile. To date my profile has not been updated and I have made multiple follow ups and has received no assistance. I am extremely frustrated as this company did not only fail to secure my personal information it has also failed to take the full responsibility.

I am very unhappy with the service I have received as this has caused so much inconvenience from my side. This was supposed to be resolve by December last year and until today it has not been resolved.