********** orders!!!

I got a shock of my life when i received an sms that my parcel was packed and due to be delivered. Order i have not placed when i call to find out how the order was placed they just tell me stories that an agent called me, it's a lie i never ever received a call. It makes me wonder if I'm safe that someone can order something on my name without me knowing. It's taking ages for the order to be reversed i wonder if its ever done because the customer service is useless to say the least. I want that order reversed and I'd also like to know who comitted ***** in my name. I even