Hellopeter
Share Your Experience

1 reviews | Active since May 2016

23 Sept 2017, 07:48

********** Order

Good day,

My wife just received an email about an order that is about to be dispatched. She has never ordered anything with your company.

This is ********** and should be stopped immediately; my wife and do not and have never stayed in I lvory Park.

The account number for this ********** activity is ********** 47. Please see to it that this order is stopped immediately. If you fail to do as instructed; I will have no choice but to involve our lawyer.

Kind Regards,

0
Replies (5)
Homechoice
Homechoice's reply23 Sept 2017, 08:04
Official

Good Day Charlie-Wilson ,

Thank you for raising your concerns with us. We acknowledge your posting and we are very sorry to hear about your service experience.

One of our staff members will be in contact with you shortly.

Regards

Monique

Customer Support Team

Best regards,

Homechoice
Homechoice's reply23 Sept 2017, 08:20
Official

Good Day Charlie-Wilson,

Please accept our sincere apologies for your unfortunate experience.

For us to successfully address your enquiry please provide us with the HomeChoice account number or reference number. Kindly make sure that you select private reply when sending the details, as we are unable to view the contact number provided.

Kind Regards,

Customer Support Team

Best regards,

's update23 Sept 2017, 10:54
Reviewer Update
Good day, This is your same tired response that you issue for all the complaints. My wife called your call centre at 10h13AM this morning. She spoke to Xoliswa who refused to assist because she would not give her ID number even though she had given her the faudulent accoubt number which is ***. She then requested to speak to a supervisor, only for her to say her supervisor Manciano is not at work today. We will now hand over this matter to our lawyers in addition to lodging a complaint with South African Consumer Complaints Organisation in addition to reporting it to the National Credit Regulator. I will not allow this nonsense to tarnish my wife's Credit Record. Kind Regards, Charles
's update23 Sept 2017, 10:55
Reviewer Update
Good day, This is your same tired response that you issue for all the complaints. My wife called your call centre at 10h13AM this morning. She spoke to Xoliswa who refused to assist because she would not give her ID number even though she had given her the faudulent accoubt number which is ********** 47. She then requested to speak to a supervisor, only for her to say her supervisor Manciano is not at work today. We will now hand over this matter to our lawyers in addition to lodging a complaint with South African Consumer Complaints Organisation in addition to reporting it to the National Credit Regulator. I will not allow this nonsense to tarnish my wife's Credit Record. Kind Regards, Charles
's update23 Sept 2017, 10:59
Reviewer Update
Good day, Her contact number is ***. That is where you can get hold of her. The ball is in your court now and it is up to your organisation to sort this mess out. Kind Regards,