JC
Jan C
1 reviews | Active since Oct 2019
03 Oct 2022, 13:13
********** debit orders
I have no account, and have never done any business with Homechoice, yet suddenly there is a debit order on my account. Do they have no systems to avoid ********** activities? Do they not check that the account holder is indeed who they say they are? That the bank account belongs to the person who claims to authorise the debit order? Or do they simply not care?
Helpful (0)
Replies (4)0
Replies (4)
Homechoice's replyOfficial
03 Oct 2022, 13:17Hi Jan.
Thank you for bringing this serious matter to our attention.
We will be contacting you to get further details from you.
Thank you for your patience and understanding
Homechoice
Thank you for bringing this serious matter to our attention.
We will be contacting you to get further details from you.
Thank you for your patience and understanding
Homechoice
Homechoice's reply03 Oct 2022, 13:17
Official
Hi Jan.
Thank you for bringing this serious matter to our attention.
We will be contacting you to get further details from you.
Thank you for your patience and understanding
Homechoice
Thank you for bringing this serious matter to our attention.
We will be contacting you to get further details from you.
Thank you for your patience and understanding
Homechoice
JC
Jan C's updateReviewer Update
03 Oct 2022, 15:25After checking up, I see that HomeChoice claims to be part of DebiCheck, but FNB claims that they have no information about that on their side, hence the debit order was approved without DebiCheck approval.
JC
Jan C's update03 Oct 2022, 15:25
Reviewer Update
After checking up, I see that HomeChoice claims to be part of DebiCheck, but FNB claims that they have no information about that on their side, hence the debit order was approved without DebiCheck approval.
JC
Jan C's updateReviewer Update
03 Oct 2022, 15:27https://www.homechoice.co.za/DebiCheck
JC
Jan C's update03 Oct 2022, 15:27
Reviewer Update
https://www.homechoice.co.za/DebiCheck
JC
Jan C's updateReviewer Update
05 Oct 2022, 10:26After discussing the situation with the account manager (3 October), my case was referred to the ***** investigation department. This morning (5 October), I got a letter in which they acknowledged that it was *****, that they closed the account, and that they would communicate with the credit bureau to clear my record.
Hopefully, they will do that. I would also have preferred they would give me the information and documentation that the ********** used (according to POPIA, you have the right to all information tied to your identity) to protect myself.
Hopefully, they will do that. I would also have preferred they would give me the information and documentation that the ********** used (according to POPIA, you have the right to all information tied to your identity) to protect myself.
JC
Jan C's update05 Oct 2022, 10:26
Reviewer Update
After discussing the situation with the account manager (3 October), my case was referred to the ***** investigation department. This morning (5 October), I got a letter in which they acknowledged that it was *****, that they closed the account, and that they would communicate with the credit bureau to clear my record.
Hopefully, they will do that. I would also have preferred they would give me the information and documentation that the ********** used (according to POPIA, you have the right to all information tied to your identity) to protect myself.
Hopefully, they will do that. I would also have preferred they would give me the information and documentation that the ********** used (according to POPIA, you have the right to all information tied to your identity) to protect myself.