********** Activities and Very Bad Customer Service

Last year April I bought three blankets from Homechoice. Upon delivery I realized that 1 blanket was torn, and I returned it immediately but never got a replacement. The agreed monthly payment was R179 P/M (For 12 months), but my account was debited for R208 (For 16 months). In April 2019 there was a new debit order of R1800, when i inquired, I was told I ordered shoes to the amount of R21 000.00 of which i never did. I queried the transactions, and ask Homechoice to assist, they never did. They have "apparently" been investigating the matter since April 2019, to date. This whole saga is now impacting negatively on my credit report.