********** accounts opened homechoice

Yesterday I checked my credit profile, to my shock the credit profile showed that on 23 August 2022 someone **********ly opened an Homechoice account amounting to R14 000.

This was alarming as I have never stepped foot inside homechoice or bought any of their items, furthermore I would assume that a customer seeking credit is called on their registered mobile number and this never happened to me.

I called Homechoice customer service and after my call was dropped four times , I finally spoke to a consultant who confirmed that an account was opened with my personal details. I explained that this is ***** and they referred me to their “***** department “ and told me an investigation will be made which will take 90 days .

Homechoice I cannot wait 90 days for this to be cleared from my credit profile as I need to buy a house for my family so why should I suffer for your lack of due diligence and ethics ?

I am also of the belief that this was an inside job because I requested for the voice recording of the impersonater and any supporting documents they submitted but the consultant told me this was not possible as it is confidential information which is confusing because I am the supposed owner of said information thus there would be no violations of any laws and regulations .

I researched online and found that thousands of South Africans have been a victim of Homechoice through being de*****ed by opening accounts in their name and unauthorised debit orders. I strongly believe there is a syndicate operating within that has been in existence for a long time and should be thoroughly investigated ( allegedly ).

May you please fix this ASAP.