********** accounts opened by Homechoice because no due diligence is followed

I was called by Homechoice to advise that they have not received payment from me for goods received beginning 2018 I then advised them that I had never had a homechoice account & my details were used **********ly. I have sent them all the things they have required and they've confirmed receipt. My credit rating has negatively been affected because they have allowed someone to open an account in my name and they have not followed their due diligence and KYC processes. I have sent numerous e-mails to Waseemah Enos at there ***** department but she does not respond to any with an update. Could you kindly advise when this matter will be resolved and my name cleared on the Credit Bureau?