DS
Dirk S

1 reviews | Active since Feb 2021

26 Feb 2021, 08:55

********** account/Harassment for Money

Homechoice: Hi Dirk Steyn Thank you for your email.Wehave received your feedback.You are able to quickly access a statement or generate a settlement letter by clicking here.Please reply to this email should you have any questions regarding your statement. This will assist our team to track all your valued correspondence and most importantly, assist us in resolving your enquiry.Thank you and regards,HomeChoice Customer Success Team- *** – (HomeChoice Reference) Dr Dirk Steyn: Hi Candice I can not login to the Homechoice website with my phone or email address because I never bought anything form you and I do not have an account with you. A summary of my previous communication with Norman Bessett. Every time I was called I asked them to provide me with a list of the items purchased as well as a receipt, and every time they promised to send the request through to their manager to send me the relevant information. Needless to say it was never emailed to me. They were given my email address more than 5 times and every time I had this discussion with them they had no email address on their system. I need the list of items purchased and the receipt so that I can go to the police to get an avadavat stating that I never purchased anything from Homechoice and to get a case number to open a case of ***** that was committed by somebody using my ID number/cellphone number. Luckily their calls are recorded so my attorney can sent them a subpoena to send us the voice recordings at Norman and Bessett.I never even heard of your company until I went on Hello Peter and saw the numerous complaints from numerous customers about the exact same problem. You CAN NOT refuse to send me a list of all purchased items as well as a receipt. I can and will send you a subpoena to deliver said items or you can send it to me know. Your company will unfortunately be responsible for my legal cost due to your refusal to send me said items that according to law is my right as a consumer.Hope to hear from you soon otherwise you will hear from my lawyer.So you are telling me that you cannot send me a list of items purchased or a receipt. You tell me to get the information from Norman and Bessett and they also tell me that they cannot send me the list of items purchased or a receipt. It looks to me that ***** is allegedly committed by your company. May I be wrong otherwise you will wish that you never tried to engage me in your alleged ********** activity. Other than your other customers that just pay the amount to get rid of you I am unfortunately not so forgiving. Especially when big companies like yourselves think they can step over the little guy. If you want to settle this in court let me know. Will be more than willing. Kind Regards Dr Dirk Steyn PS. Please address me as Doctor Steyn, I think I worked hard enough and deserve it. A customer should be treated with respect. Try and use that mantra in your work further. Remember the customer is always right. In this case 500 times so. Might just get you further in your career to be respectful.

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Replies (1)
Homechoice
Homechoice's reply26 Feb 2021, 09:08
Official
Hi Dirk.

Thank you for bringing this serious matter to our attention.
 
 We are urgently investigating this and believe you may have been a victim of *****.
 
 We will be contacting you to get further details from you.
 
 Thank you for your patience and understanding
 
Homechoice