********** ACCOUNT REMAINS ACTIVE!

I can't begin to describe my level of disappointment with this company ! A ********** account was opened with my identity on the 8th Sept 2020 and I managed to stop the goods from being delivered to the *********. I've since contacted your ***** department with all the required documents hoping that this matter will be resolved. To-date I'm sitting with an active account which they refuse to close. My biggest fear is that I will wake up tomorrow to be told that I have made a purchase, which will be **********! This is also badly affecting my score. Please can you close this account because I'm not a homechoice customer!

*NB: These ********** accounts are being opened by your internal staff because as soon as I received this notification, I immediately called to cancel and got a reference number, but the consultant did not cancel the order as requested instead the goods went ahead to be delivered!