********** Account opened on my name

In June I noticed a debit order R4500 from my bank account and reference number was Homechoice Revolving , I phoned my bank and reversed the amount . beginning of July I checked my credit report and I noticed Homechoice account with an amount R16000 , I phoned Homechoice to enquire about this and informed the consultant Ms Z Gaba that I did not open this account neither did I receive the goods. I requested Homechoice to correct the error and I was told that I must do affidavit saying that I did not open the account , provide Id Copy,Proof of Address and six signatures on a separate page. I submitted all these documents on the 2 July 2017 and to date no response from Homechoice , when I call my call is sent from pillar to post with no direction of what is happening with clearing this ********** account on my name.