********** account opened in my name and linked to my ID

On the 13th June 2020 I became aware of a Homechoice account that was opened in my name via my credit profile when I checked my updated profile on Clearscore. Needless to say I was quite upset and really ticked off about this and I immediately went to the Police station to get an affidavit that I had not opened an account with Homechoice. I emailed the Affidavit, ID document and proof of my address to Homechoice on the 13th June 2020 indicating that a ********** account was opened in my name and was reflecting on my credit profile. This is totally unacceptable as I question your competencies regarding following the correct procedures in opening new accounts. On the 15th July 2020, I received a response email from Natasha Har**** from HomeChoice finally acknowledging receipt of my email and advising that it will take 90 days to investigate (which I think is ridiculous) Today on the 24th July 2020, Homechoice decides to debit my bank account (which I take it is the installment due on this ********** account) for R 578.19 with a Ref no: *** Naedo. Needless to say, I will be instructing my bank to reverse this asap. I hereby am giving you notice that you have 21 Business days to remove this account from my name and Credit profile, and failing this I will be reporting this matter to the Credit Ombudsman for resolution.