********** account opened and no action taken

Apparently, HomeChoice have no problem opening ********** accounts with ****** information, but then want nothing to do with taking responsibility for their actions. I discovered an account that was opened **********ly using my personal information. When I contacted HomeChoice, they advised me to send an email with documentation and affidavits to their ***** department. It's been over a week and a half (and I've since sent another follow-up email), and still, NO ONE has responded to advise on the actions they are going to take or to even acknowledge that they have received my information and are opening up a dispute. I also tried calling their ***** department but the phone just rings and rings. How on earth can you allow people to open up accounts without even verifying their information??? And on top of that, how can you not respond to emails sent to your ***** department? What an ************* company with absolutely terrible business practices.