IK
Irvine K

1 reviews | Active since Nov 2015

05 Jan 2017, 15:20

********** account opened

<p>I would like to report a ********** account being opened in my details, i received an sms from debt collectors on the 14/12/2016 informing that i have an outstanding debt of R 2000 and i need to pay R 809 and if i didn't my name would be forwarded to ITC. I called Homechoice and they confirmed that there is an account on their system which i can confirm that i did not open and they advised me to go to the Police and get and affidavit. I would like Homechoice to close that account and cancel that debt as i have never bought any goods or services. I just contaced homechoice today 05/01/2017 and apparently they did not receive my affidavit and my credit record has been affected my this *****ulet account.</p>

0
Replies (2)
Homechoice
Homechoice's reply09 Jan 2017, 10:08
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team

Best regards,

IK
Irvine K's update16 May 2017, 10:18
Reviewer Update

This matter 3 months later has nor been resolved.