********** account on my name

My name is Charlene Coetzee. Last year a ********** account was opened on my name. I was debited which of course i reversed as I had no such account. I have enquired and was asked to send an affidavit as well as fill in forms, all of which i have done. I was informed matter os under investigation. Its a year and i have received not an inch of joy. I am in the process of purchasing a home and this came up. To make my life a living hell my husban and I are recieving calls from VVM debt collectors who are insisting that I pay or end up being black listed. I work very hard and waste my money abd valuable time contacting you guys for WHAT. Your system there sucks there is no communication between accounts ***** department which means each department is basically working out of thin air. Frustrating as hell having to explain to every single call centre agent whats going on. HOMECHOICE I DON'T WANT A RESPONSE SAYING MATTER UNDER INVESTIGATION, I want you to show me exactly what you have done and finalize the matter.

These computer responses anger me. DO SOMETHING.