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NK
Nolwandle K

1 reviews | Active since Oct 2009

02 May 2018, 10:39

********** Account Homechoice

From the 05th of April I have been disputing a ********** account opened in march under my name ,I have been sending all documents required to prove that its not me who opened the account without success.Its almost a month . No one is taking responsibility and neither coming back to me with feedback.I am getting frustrated because this is affecting my credit scoring and profile yet no one seems to care. This is pure failure to validated information given to them.I have never app**** nor bought anything with them. I also requested copies of these documents used to apply for this account and that has also not been sent to me.

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Replies (2)
Homechoice
Homechoice's reply02 May 2018, 10:48
Official

Good Day Nolwandle

We are very sorry to hear about your service experience. We acknowledge your posting, and would like to apologise for the inconvenience.

Lee-Ann will be in contact with you shortly to assist in resolving the issue.

Regards

Customer Support Team

NK
Nolwandle K's update03 May 2018, 14:40
Reviewer Update
Lee-Ann called me just to add salt on the wound having received my dispute exactly a month ago,for her to tell me that their investigations take 3 months to conclude is not acceptable . What should I do in the next 3 month ? Is my life suppose to stop . After having sat with this matter for the month you should have already distinguished that I was not your applicant but my name was used **********ly and your processes were flaw to say the least.I dont have 3 months I need this sorted out ASAP or give me the ombudsman details so that I can take it up with them.