********** account harra*****t
<p>In March 2016 I was surprised to receive an sms indicating that I have account with HomeChoice and I owe approx R300 for a kettle. I responded by calling and informing that I have never purchased such and if I did I would pay cash. They asked me to write an affidavit with my ID and 3 signatures which I did. There was no response and a few months later the harrasment continued. I called and spoke to a Mr. Andrew Peterson from Nimble Collection and re-sent the affidavit and again there was no response. Today on the 27 July 2017 i received another sms saying I owe them R8209. This is totally unacceptable as they are pestering me about something i know nothing about!</p>
Dear Sir/Madam
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Dear Sir/Madam
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Good Day Sir/Madam
Thank you for raising your enquiry with us on the Hello Peter forum.
Please accept our sincere apologies for your unfortunate experience.
Kindly note that we are currently experiencing some technical difficulties and we are unable to view your personal details.
For us to successfully address your enquiry please provide us with your Identity number or HomeChoice account number. Kindly make sure that you select private reply when sending the details, as we are unable to view your contact number.
Kind Regards,
Customer Support Team
Good Day Sir/Madam
Thank you for raising your enquiry with us on the Hello Peter forum.
Please accept our sincere apologies for your unfortunate experience.
Kindly note that we are currently experiencing some technical difficulties and we are unable to view your personal details.
For us to successfully address your enquiry please provide us with your Identity number or HomeChoice account number. Kindly make sure that you select private reply when sending the details, as we are unable to view your contact number.
Kind Regards,
Customer Support Team