********** account from Homechoice

Hi, I have a ********** account which was open under my name and homechoice has been harassing me about this account which I know nothing about Ref. number [protected] . I started to notice when they debited money from my bank account 15 October 2020. Then i reversed the money back to my account since they were not authorized to debit. Then the following month they did the same and debited double the amount debited on October. Then I got worried and went to homechoice at Nelspruit to get clarity on what was happening. When I arrived there I explained about the unauthorized debit orders to the store assistant and he asked for my ID number to check for me on what was happening. He realized that i had no account in the store but the only thing that was mine in the opened account was my account number, all the other details including the address was not mine . He therefore advised me to go to my bank and ask them to reverse the debited amount and also to write an affidavit stating that i know nothing about this account and submit it to the store so that it can be investigated . I did as he said, wrote the affidavit and submmited to the store. After a month i started receiving messages stating that i am owing homechoice and i must pay it to avoid legal actions. Early February 2021 I searched for the homechoice MBD contact and called them to explain on what happened . Then they told to send them an affidavit which i have done it before but nothing was done about it. This means that they didn't even bother to start the investigation the first time that i submitted the affidavit. Again i went to police station for an affidavit and sent it to them. They told me that they are starting the investigation. I have been calling them every month to check as to how far is the investigation and i was told that they are still investigating . Then yesterday (12 May 2021) they called my sister telling her that they want me i am owing homechoice, i don't know how and where did they got her contact details. I think this whole time they have been accessing my other accounts and got all my details. According to my knowledge what they did was unacceptable, they have not right to go through someone's privacy nor details without the person's concern . It's over 3 months now still waiting for their response. Just by reading comments about this company (Homechoice), it seems like this opening of ********** accounts is a common theme. This is absolutely unacceptable . Does this company even have ethics?

Please help me to solve this problem Nkosi Delisile