********** account

I am so tired of receiving calls from home choice n their collections department. Just today alone they called me 6 times, I have no idea how one contact goes back to the line 6 times in one day and the sad part is I don't even have an account with homechoice and never have so my account was escalated to the ***** department all good and well, it's just frustrating how they can't put my account on hold until they are done with their investigation, having to explain same thing every time and I can't exactly ignore these calls as I'm awaiting feedback on the ***** case. I'm just tired n frustrated of the amount of times they call me a day. Why can't they make a note on such accounts so tht whoever tht is doing collection can see this and know that they don't have to call. This is really annoying.